The clinic struggled with high call volumes and lost leads for premium refractive procedures (LASIK, cataract) during off-hours, as non-medical receptionists were overwhelmed. Patients seeking refractive assessments require immediate technical answers and rapid booking to prevent them from dropping off to competitors. Over 28% of incoming assessment requests went unanswered or delayed, leaving expensive diagnostic slots empty.
Cali was integrated directly into the Magica EHR through their API. Trained on the clinic's internal protocols and pre-op screening questions, Cali now screens patients for eligibility, answers complex questions regarding post-op recovery, and schedules pre-op examinations directly into Magica. The assistant operates on WhatsApp and web widget, handling bilingual Arabic/French queries seamlessly.
Staff workload decreased significantly, eliminating double-bookings and manual entry mistakes. High-value surgery slots are filled weeks in advance, and the clinic saw an immediate jump in qualified assessment appointments.
« Cali has eliminated the administrative friction of patient onboarding. By the time our patients arrive for their physical pre-op assessment, they are fully informed, and our surgeons' schedules are optimized. »
Anonymized sector scenario, inspired by real Cali AI deployments. Figures reflect ranges observed on comparable clinics.