Healthcare·Clinics · Surgery · Rehab
Clinics · Surgery · Rehab

Front-desk AI for clinics and hospital groups.

45 independent practitioners, 30-50 Doctolib accounts, 10 centralised lines: Cali routes intelligently, automates surgical pre-admission and runs your outbound call protocols — without ever creating a duplicate consultation.

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Backed by

  • NVIDIA logo, Cali backer
  • AWS logo, Cali backer
  • Cloud Combinator logo, Cali backer
  • The Forge logo, Cali backer
  • UM6P Ventures logo, Cali backer
  • ESSEC Business School logo, Cali backer
  • Station F logo, Cali backer
1,500+ clinics & wellness centers
4.8on Trustpilot & Google

Trusted by

50
Doctolib accounts routed
180+
Calls/day absorbed
0
Duplicate consultations
72h
Automated pre-op reminder
Real-world frictions

What's costing you patients today.

Friction 01

Overloaded switchboard

IVR insufficient for 45 independent doctors, ~10 centralised lines and 30-50 separate Doctolib accounts to route.

Friction 02

Missed surgical pre-admission

A missed pre-admission booking = postponed procedure, disrupted OR, lost revenue.

Friction 03

SMS pre-op reminders fall short

250-300 outbound calls/week 72h before a procedure. SMS fails with elderly patients.

What Cali does for you

AI calibrated for your specialty.

Multi-account Doctolib (up to 50)

Cali routes each call to the right practitioner's Doctolib account, based on reason and specialty.

Zero duplicate consultations, guaranteed

Non-negotiable rule: duplicate-consultation creation stays with manual practitioner entry only.

Automated surgical pre-admission

Anaesthesiology pre-admission bookings, with verification of required documents.

D-3 and D+1 outbound calls

72-hour pre-op reminder protocol run by voice, plus D+1 post-op follow-up calls.

Patient recognition & selective blocking

Cali recognises existing patients (phone/ID) and politely turns new patients away.

Reason tagging & statistics

Every call is tagged (reason, urgency, practitioner asked for). You finally measure missed bookings.

IT-department & GDPR compliance

End-to-end encryption, HDS hosting, compliance dossier for regional IT departments.

Team tasks & notifications

Whenever a patient is waiting on a callback, Cali creates a task on the right teammate's board and sends an email.

Automated Google reviews

Cali sends review requests, routes unhappy patients internally and replies to public reviews in your clinic's tone.

Predictable flat-rate pricing

Per-call or monthly-flat pricing, never per-minute. Budget predictability.

One assistant, every request

Any patient call. Handled 24/7.

From the first booking question to the late-night call: see the real conversation, the connected software and the final outcome.

Turn availability questions into confirmed appointments

Cali reads the live calendar, knows how long each reason for visit takes, and confirms the slot during the call — no hold music.

Synced with
DoctolibGoogle CalendarMaiia
Appointment confirmed · reminder set
Emma · New patient
Booking enquiry · 00:24
Live call
Hi, do you have an appointment this week? Ideally late afternoon.
Yes. Thursday 6:10pm or Friday 6:40pm with Dr Lemoine, a 20-minute consultation. Which works best?
Thursday 6:10pm, perfect.
Booked for Thursday 6:10pm. I'm sending the confirmation text now and a reminder the evening before.
Change the AI response style
Proof

Traditional switchboard vs. Cali AI.

See the difference at every step of the journey.

Step
Without AI
With Cali
Pick-up
4+ rings or cold hold
Instant, first ring, 24/7
Text messages
Handled the next day
Answered in under 5 seconds
Price question
Raw answer, no value framing
Value framing before the offer
A cancellation
Empty slot, lost revenue
Auto SMS to the waitlist
Your team
Interrupted mid-treatment
Full focus on the person in front of them
63%
Faster response time
4.8/5
Average customer satisfaction
+32%
Calendar occupancy rate
Security

Built to fit inside your existing workflow.

Zero software change

Native integration with Doctolib, Treatwell, Planity, Zenoti, Calendly. You change nothing.

GDPR & medical privacy

End-to-end encrypted data, compliant with the strictest European standards.

Custom tone of voice

Trained on your service menus, your story and your exact brand voice.

FAQ

Frequently asked questions

How do you guarantee zero duplicate consultations on Doctolib?+

Creation stays strictly reserved for manual entry by practitioners. We run a technical test on a Doctolib replica account before any deployment.

Our clinic is already full — what's the point of AI?+

Service quality, not volume. Cali recognises your existing patients, blocks new ones, handles reminders and cancellations.

Does it work for a rehab structure with few standard bookings?+

Yes. The heart of the rehab problem is call-reason tagging and complex-case routing.

Our practitioners fear change — how do you handle the transition?+

We provide an upfront strategic analysis with quantified indicators (missed calls, volume per practitioner, conversion rate).

Can we centralise SMS and phone in one system?+

Yes. Cali centralises voice, SMS and messaging in a single stream, replacing or complementing your current tools.

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