Managing home-visit blood collections was a massive administrative bottleneck, requiring staff to manually coordinate nurse schedules over the phone. Patient coordinators spent hours verifying fasting requirements, booking slots, and handling inbound calls from patients checking on their lab results. This led to high call drop rates, scheduling errors, and delayed treatment starts due to administrative backlogs.
Cali was deployed as an AI assistant integrated with Progesin. Cali now handles all home extraction requests via WhatsApp and phone, checks pre-analytical requirements (such as fasting), and books slots directly into Progesin. Additionally, Cali triggers automated outbound calls and WhatsApp messages as soon as lab results are validated, delivering secure access links instantly.
The laboratory eliminated scheduling friction, freeing up frontline staff for complex patient care. Booking speed increased, and errors in pre-analytical preparation were virtually eliminated.
« Integrating Cali with Progesin allowed us to scale our home collection service by 3x without hiring additional administrative staff. The operational ROI was visible in week one. »
Anonymized sector scenario, inspired by real Cali AI deployments. Figures reflect ranges observed on comparable clinics.