The clinic was losing over 30% of new patient inquiries that occurred after-hours or during peak morning rushes. Staff spent hours manually playing phone tag to qualify insurance plans before patients could be scheduled. This bottleneck led to dropped leads, long first-response times, and open slots in the chiropractors' daily schedules.
Cali was integrated directly into ChiroTouch via API to handle 24/7 incoming calls and SMS. She automatically prompts new patients for their insurance details, validates policy active status against major payers, and schedules initial adjustments. Cali writes all demographic data and qualified insurance notes directly into ChiroTouch.
The clinic eradicated manual phone tag for insurance verification and filled empty calendar slots. Front-desk staff now focus entirely on in-clinic patient care, while Cali ensures no lead goes unanswered.
« Cali completely automated our after-hours intake. We no longer lose high-value initial consultations to competitors because we couldn't answer the phone at 8 PM. »
Anonymized sector scenario, inspired by real Cali AI deployments. Figures reflect ranges observed on comparable clinics.