The clinic group, which attracts high-value international patients from North America and the Middle East, struggled to capture leads outside UK business hours. Inbound inquiries went unanswered for up to 14 hours due to timezone differences, resulting in a 28% drop-off rate. Staff spent hours manually triaging basic medical histories and booking initial consultations, pulling clinical coordinators away from patient care.
Cali was deployed as a multilingual AI receptionist directly integrated with Meddbase. She screens incoming patient inquiries via web chat and WhatsApp 24/7, assesses initial eligibility based on clinical rules, and books consultations directly into vacant slots within Meddbase. Complex medical histories are automatically summarized and handed off to human coordinators.
The clinic achieved a dramatic increase in international bookings without expanding the overnight administrative team. Response times dropped to under two minutes, and team productivity improved as manual booking friction was entirely removed.
« Cali solved our timezone challenge overnight. She pre-qualifies international inquiries and books them straight into Meddbase, allowing our clinical team to focus entirely on patient care from day one. »
Anonymized sector scenario, inspired by real Cali AI deployments. Figures reflect ranges observed on comparable clinics.