The imaging center's inbound phone lines were constantly clogged with patients asking about MRI and CT scan preparation protocols (fasting rules, blood work, metal implants). Medical receptionists spent over 40% of their day repeating instructions, yet 14% of scan slots were still wasted due to incorrect patient prep (e.g., missing creatinine results or failing to fast). Out-of-hours calls were completely lost, impacting overall appointment booking rates.
Cali was integrated directly with the center's Xplore RIS (Radiology Information System). Cali now automatically picks up inbound calls, retrieves the patient's upcoming booking, and provides exact preparation instructions over the phone. For CT scans, she automatically texts a follow-up checklist with blood-work reminders and contrast agent prescriptions.
The deployment significantly improved clinical throughput by eliminating last-minute scheduling gaps. Front-desk staff were freed from repetitive phone tasks, allowing them to focus entirely on in-clinic patient care.
« Cali has resolved our biggest scheduling headache. By ensuring patients arrive fully prepared, we've unlocked critical scanner capacity without adding staff. »
Anonymized sector scenario, inspired by real Cali AI deployments. Figures reflect ranges observed on comparable clinics.