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AI Receptionist Physiotherapy: Tackling No-Shows in Sports Clinics

Sports Physiotherapy · France · Doctolib · July 23, 2026

A specialized sports physiotherapy practice in France struggling with high last-minute cancellations.

AI Receptionist Physiotherapy: Tackling No-Shows in Sports Clinics
The context

Managing acute athletic injuries requires tight calendar discipline, yet the practice faced a devastating 30% no-show rate for initial bookings. Managing the phone to fill these spots mid-treatment was impossible, forcing the solo practitioner to absorb significant lost revenue. Patients on waiting lists missed critical recovery windows because the practice couldn't react fast enough.

The Cali rollout

Cali was deployed directly into the practice's Doctolib workspace. When a cancellation occurs, Cali immediately scans the waiting list and contacts high-priority sports-injury patients. She validates their current physical status, confirms the booking, and automatically updates the clinic records in seconds.

The result

The practice successfully reclaimed lost clinic capacity while improving patient recovery timelines. Manual scheduling overhead has dropped to zero, leaving the practitioner to focus entirely on hands-on rehabilitation.

30% → 5%
no-show rate reduction
< 2 min
slot reallocation time
100%
Doctolib booking synchronization
« Cali handles cancellations in real-time. My open slots are filled before I even finish my current patient’s therapy session. »
Lead Physiotherapist & Owner

Anonymized sector scenario, inspired by real Cali AI deployments. Figures reflect ranges observed on comparable clinics.

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