The hospital group struggled to manage after-hours triage efficiently. True emergency calls were constantly mixed with non-urgent inquiries like routine booking requests, overwhelming the on-call veterinary technicians. During peak emergency hours, 35% of urgent calls went to voicemail, leading to delayed critical care.
Cali was deployed as an AI receptionist for the veterinary clinic, fully integrated with ezyVet via API. Cali answers 100% of incoming calls instantly, performs clinical triage based on the clinic's exact medical protocols, and routes immediate emergencies to the on-call vet, while automatically scheduling routine bookings directly into ezyVet.
By automating triage and scheduling, the clinic freed up on-call technicians to focus strictly on critical patients in the ICU. Real-time, error-free logging in ezyVet eliminated manual data entry, boosting overall staff productivity.
« Before Cali, our on-call vets were woken up by non-urgent appointment requests. Now, only true critical cases are routed to them, while routine bookings are handled instantly in ezyVet. »
Anonymized sector scenario, inspired by real Cali AI deployments. Figures reflect ranges observed on comparable clinics.