The clinic group was overwhelmed by phone inquiries, mixing routine cosmetic booking requests with high-risk patients seeking urgent skin-cancer evaluations. Front-desk staff spent hours manually screening suspicious lesions over the phone. During peak hours, 28% of incoming calls went unanswered, risking delayed care for critical melanoma-screening requests.
Cali's AI voice agent for dermatology was integrated directly with their Jane EHR. Trained on clinical triage protocols, Cali was configured to identify high-risk keywords like rapid lesion growth, bleeding, or color changes. When a high-risk patient calls, Cali instantly books an urgent assessment slot in Jane and alerts the nursing team, while routing routine cosmetic inquiries to self-service scheduling.
The deployment automated the initial screening process, ensuring every critical lesion inquiry was instantly prioritized. Urgent skin-cancer appointments were booked within seconds, eliminating manual triage errors and securing immediate clinical attention.
« Cali has taken the pressure off our front desk. She handles routine booking questions, but most importantly, she immediately flags high-risk patients who need to see a dermatologist today. »
Anonymized sector scenario, inspired by real Cali AI deployments. Figures reflect ranges observed on comparable clinics.