The group was struggling with high lead leakage from multi-channel luxury patient requests (Instagram DMs, WhatsApp, and calls) outside of normal working hours. For high-value procedures like rhinoplasty or body contouring, immediate follow-up is critical. The administrative team was overwhelmed by routine triage calls, resulting in delayed first response times and lost consultation bookings.
Cali was deployed as a multilingual AI voice agent integrated directly with Doctoclic. Cali instantly answers incoming calls, handles anatomical and pre-op FAQs based on clinical documentation, qualifies surgical candidates, and writes confirmed consultation slots directly into the Doctoclic database.
Cali transformed patient acquisition by establishing an instant, 24/7 engagement loop. Patient coordinators now focus exclusively on high-touch post-op support and high-value consultations.
« Cali closed our response gap entirely. By automating the triage and calendar mapping in Doctoclic, our patient coordinators only handle pre-qualified, consultation-ready leads. »
Anonymized sector scenario, inspired by real Cali AI deployments. Figures reflect ranges observed on comparable clinics.